Business & Management Basics
Fundamental principles and concepts
AnahuacX: Calidad en el servicio y lealtad del cliente
El servicio es un proceso orientado al cliente. Conoce cómo se elevan los estándares de este proceso para lograr la lealtad del cliente.
radio_button_checkededX Subscription
₹12,510/yr
Get this course and thousands more with a edX Subscription subscription.
radio_button_uncheckedIndividual Course
₹32370
Keep the course forever with lifetime access and receive a certificate.
TeamsBilled annually • 14-day free trial
₹33,026
EnterpriseFor organizations with 50+ learners
Custom Pricing
Why choose Essentials (Small Teams)?
verifiedGet this course for free with the Coursera Plus subscription.
✓ Compare courses before making a decision
Check Latest Price →Price may vary. Check latest price on provider site.
Course Insight
Suitable for intermediate learners. Works well as a continuation after mastering Business & Management fundamentals. It bridges the gap toward advanced, production-level engineering.
Intermediate FriendlyCertification IncludedSelf-Paced Learning
SKILLS TO
MASTER
Practical ApplicationTrending
Real-world project implementationBest Practices
Industry standard workflows and guidelinesCareers:Relevant for professionals pursuing roles within Business & Management.
Quick Facts
Below sections are verified from last major sync. For real-time updates and today's latest lectures, Check official page here.
What You’ll Learn
- Conocerás el concepto de calidad aplicado a los procesos de servicio.
- Comprenderás el impacto del servicio en la lealtad del cliente.
- Descubrirás el valor de enfocarte en el cliente.
- Reconocerás la importancia de disenar una estrategia de mercadotecnia de servicios centrada en valores.
See side-by-side differences in what you’ll learn
Description
En este curso conocerás los métodos y las herramientas que se requieren para mejorar el proceso de producción del servicio, elevar los estándares de producción y conquistar la lealtad de tu cliente.
See how this course compares with alternatives
FAQs
Top Alternatives
Highly-rated courses worth your attention
