IT & Software Basics
Fundamental principles and concepts
SAP FICO Supporting Tickets
Roles of SAP FICO Support Consultant and sample Tickets
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Course Insight
Designed for advanced/expert practitioners. Designed for experienced practitioners. We recommend having a solid grasp of IT & Software fundamentals before starting this specialization.
Advanced LevelCertification IncludedSelf-Paced LearningProject-Based
SKILLS TO
MASTER
Practical ApplicationTrending
Real-world project implementationBest Practices
Industry standard workflows and guidelinesCareers:Frontend Developer, Full Stack Developer, Web Engineer.
Quick Facts
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What You’ll Learn
- Roles and Responsibilities of an SAP FICO Supporting Consultant.
- Details about Service Level Agreements(SLA).
- SAP FICO Support Tickets with Solutions.
- Knowledge about Change Requests.
- Sample Change Requests with explanation.
- 90% Practical & 10% Theory sessions.
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Description
''Disclaimer '' -
SAP is a registered trademark of SAP AG in Germany and many other countries. I am not associated with SAP.
SAP software and SAP GUI are proprietary of SAP software. Neither Udemy nor me are authorized to provide SAP Access. You can officially get SAP Access to practice on SAP system from SAP's website. Please google "SAP Access" and you can find the URL for the same.
Description
In this course, one can learn about the below topics
The roles and responsibilities of a SAP FICO Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Explained the priority of tickets like P1,P2,P3,P4 and P5.
Explained the level of tickets like L1,L2 and L3 based on the criticality.
Few samples are provided for the tickets
Difference between the Criticality and the Priority of the tickets
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Related Function Modules and role of a Functional consultant during Change Requests are explained.
SAP FICO Sample Support Tickets with Solutions
Knowledge about Change Requests and Sample Change Requests with explanation
Details about service level agreement(SLA)
This course not only gives you a thorough insight into how the SAP supporting tickets work but is delivered in such a way that everyone who takes the course will have absolutely no problem in understanding all the topics discussed.
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⭐4.7 / 5 average rating from 13+ learners
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