How long does it take to complete Dealing with Irrational Customers and Escalating Complaints?

The total duration of the course is approximately 40 minutes. Since it is generally self-paced, completion time depends entirely on your learning schedule and availability.

Is this course more theory-focused or project-focused?

This course provides a strong mix of conceptual theory and practical application to ensure a comprehensive understanding of the subject matter.

Data Science

Dealing with Irrational Customers and Escalating Complaints

Name: Dealing with Irrational Customers and Escalating Complaints
Availability: InStock
Rating: 4 (110 reviews)

A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.

4|Reviews (110)

radio_button_checked

Core Tech

₹10,563/yr

radio_button_unchecked

Core Tech

₹1,254/mo

Pluralsight Teams₹4,166.75 per user/month, billed annually

₹50,004

CompleteBilled Monthly

₹2,370/mo

Why choose Core Tech?

check

3,900+ Courses

check

Software Development

check

IT Operations

check

Product & UX

check

Business Skills

Compare all plansarrow_forward

verifiedGet this course for free with the Coursera Plus subscription.

✓ Compare courses before making a decision

Check Latest Price →

Price may vary. Check latest price on provider site.

Course Insight

Suitable for beginner learners. This course serves as an entry point into Data Science, building foundational knowledge before moving on to advanced frameworks or specialized paths.

Beginner FriendlySelf-Paced Learning

SKILLS TO
MASTER

Analytics

Exploratory Data Analysis

Modeling

Predictive Machine Learning

SQL Querying

Relational Data Management

Pandas

Matplotlib

Statistics

Tableau

ETL

Careers:Relevant for professionals pursuing roles within Data Science.

💡This course fits perfectly into our comprehensiveData Science Learning Path. Explore the ecosystem to see how it compares to other foundational skills.

Quick Facts

40 minutes

Below sections are verified from last major sync. For real-time updates and today's latest lectures, Check official page here.

What You’ll Learn

Course Overview : 1min.
Maintaining a Professional Approach : 15mins.
Dealing with Irrational Customers : 12mins.
Complaint Escalation Techniques : 11mins.

See side-by-side differences in what you’ll learn

Description

A successful Support Center is prepared for any customer situation. In this course, Dealing with Irrational Customers and Escalating Complaints, you will learn to educate your staff about dealing with irrational customers. First, you will delve into the steps your organization must understand to ensure that even the worst situation is resolved with a great customer service experience. Next, you will learn about maintaining professionalism. Last, you will dive into complaint escalation techniques. When you are finished with this course, you will have the knowledge and skills necessary to deal with any stressful customer service situations your organization might face.

See how this course compares with alternatives