When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT
This Course Includes
udemy
4.5 (2.2K reviews )
9h 12m 
english
Online - Self Paced
professional certificate
Udemy
About Desktop IT Support Level 1 & 2 in real life (Troubleshooting
This course in
2025
will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.
_Windows Client & Windows Server used in this course _
_Windows client (_
_windows 11 and windows 10_
_)_
_Windows Server (_
_2016 & 2019_
_)_
Windows Server Version available till today :
_Windows Server 2003_
_Windows Server 2008_
_Windows Server 2012_
_Windows Server 2016_
_Windows Server 2019_
Windows Client Version available till today :
_Windows XP_
_Windows Vista_
_Windows 7_
_Windows 8_
_Windows 10_
_Windows 11_
Other name for IT Support
_System Administration_
_System Administration ( Level 1 )_
_System Administration ( Level 1 & 2 ) Desktop Support _
_Remote Support_
_Field Support_
_Desktop Engineer_
_Remote Engineer_
_Helpdesk_
_IT Engineer_
_IT Support_
Duties and responsibilities of the job ( for some company )
_Installing and configuring computer hardware, software, systems, networks, printers and scanners_
_Monitoring and maintaining computer systems and networks_
_Responding in a timely manner to service issues and requests_
_Providing technical support across the company (this may be in person or over the phone)_
_Setting up accounts for new users_
_Repairing and replacing equipment as necessary_
_Testing new technology_
Possibly training more junior staff members.
Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
_Monitor performance and maintain systems according to requirements._
Hope you will enjoy the course
What You Will Learn?
- Backup Data from Dead Computer .
- The security database on the server does not have a computer ( most common issue ) .
- Bitlocker issue how to suspend and get the Bitlocker Code .
- Changing Tape Library Server Storage .
- Change hard disk for the Server .
- Rest Password .
- Restore User Profile .
- Cannot join the domain .
- Replace the hard disk or backup from dead laptop .
- Connect Cisco Switch Or Router via Console Cable .
- Replace RAM or Increase .
- Monitor issues .
- Docking Station issues Show moreShow less.