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Business & Management
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Experience Management (XM) Fundamentals

Professional Certificate programs are series of courses designed by industry leaders and top universities to build and enhance critical professional skills needed to succeed in todays most in-demand fields.

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Experience Management (XM) Fundamentals

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  • icon3 months at 2 - 4 hours per week
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  • iconOnline - Self Paced
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  • iconQualtrics XM Institute

About Experience Management (XM) Fundamentals

QualtricsXMI's Experience Management (XM) Fundamentals Professional Certificate

Introduction to Experience Management

Building an Experience Management Program

Job Outlook

What You Will Learn?

  • How to apply behavioral science to design experiences for how human beings think and act..
  • How to create value for your organization with Experience Management..
  • How to apply core competencies and skills to establish Experience Management as a discipline in your organization..
  • How to develop a compelling XM vision for your organization and translate that into a strategic roadmap..
  • How to assess your organization’s current Experience Management capabilities, identify experience gaps, and prioritize projects..