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HelpDesk - The Beginners Guide
HelpDesk - Gain entry into the IT industry, without prior experience or knowledge. Anyone can do it.
This Course Includes
udemy
3.5 (18 reviews )
1.5 total hours 
english
Online - Self Paced
course
Udemy
About HelpDesk - The Beginners Guide
HelpDesk is the 1st port of call for customers with IT problems and issues. Learn the skills required using this course and get your foot in the door to start your IT career!
An IT HelpDesk is the starting point for a lot of people in their IT career. You can start off working on the HelpDesk, then moving on to other teams such as Desktop and Server teams.
I will teach you from starting with no IT experience,
One final note, my aim is to get you the HelpDesk position you want, using this course.
All you have to do is click on the "take this course" button on the right hand corner. You have nothing to lose and hopefully this investment now,can get you into the lucrative IT industry. Current initial low launch price will increase!
Thank you, Mark.
Who is the target audience?
What You Will Learn?
- Be confident in Help Desk interviews - Example interview questions.
- Tailor their CV/Resume with key words.
- How to speak to customers on the 'phone.
- Basic Help Desk tasks. Active Directory, Networking, Group Policy and Hardware.
- Questions to ask to troubleshoot problems..