When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
Helpdesk
An introductory course about help desk and compare it with customer, product and technical support.
This Course Includes
udemy
4 (57 reviews )
1h 36m 
english
Online - Self Paced
professional certificate
Udemy
About Helpdesk
Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk. This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.
What You Will Learn?
- Be introduced to the Help Desk and Virtual Help Desk. .
- Learn about Customer Service, Product Support, and their differences. .
- Learn about Technical Support, Customer Support, and their differences. .
- Understand Customer Experience and Customer Relationship Management. .
- Be aware of the different types of Customer Relationship Management. .
- Be informed about the auditing and the procedure for auditing in the Help Desk. .
- Be aware of the different Help Desk applications..