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Introduction to Technical Support
This course is part of IBM IT Support Professional Certificate
Free
This Course Includes
coursera
4.8 (714 reviews )
12 hours (approximately) 
english
Online - Self Paced
course
IBM
About Introduction to Technical Support
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from IBM
What You Will Learn?
- Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix .
- Discover soft and technical skills required and opportunities available for a career in Technical Support.
- Explore the features and benefits of ticketing systems.
- Identify the various methodologies and frameworks popular in technical support.