IT Outsourcing , Procurement and Vendor Management

About IT Outsourcing , Procurement and Vendor Management

Most companies rely on

external suppliers to deliver IT services and solutions.

With digitisation, new technologies and IT complexity, companies will become increasingly dependent on external suppliers. Outsourcing in financial services has become a norm, with banks and financial institutions often signing large, long-term deals with IT providers. Those suppliers can either be a source of endless frustration, strategic business enablers or anything in-between. The industry data suggests that the

expectations from outsourcing and suppliers are frequently not met

.

Getting the most out of suppliers and building win-win relationships can make all the difference.

Companies like Apple and Nike have shown how well-managed supplier ecosystems are integral to success and competitive advantage. There are success stories and best practices that organisations can learn from and take advantage of. This course is designed with that in mind. The

target audience for this course are those who are involved in IT outsourcing and external services,

whether as a member of the supplier or client team. The course is organised as follows:

Globalisation, outsourcing and supplier ecosystems

Outsourcing and supplier strategy

Supplier selection

Contracts and negotiation

Supplier onboarding and transition

Managing supplier relationships

Evaluating supplier performance The video content is recorded as short, easy-to-digest modules to help learners navigate the course and refer back to individual topics that they might find useful. Note: This course was originally designed as a graduate course for the MSc programme @ Nanyang Technological University (NTU), Singapore. As an in-class course, it has benefited hundreds of IT professionals. The course will be updated with new materials as appropriate.