When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
IT Service Quality Management
To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
This Course Includes
pluralsight
0 (0 reviews )
1 hour 29 minutes 
english
Online - Self Paced
core courses
pluralsight
About IT Service Quality Management
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually
improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
What You Will Learn?
- Course Overview : 2mins.
- Recalling Quality Management Key Concepts and Practices : 30mins.
- Understanding Strategic Planning and Quality Improvement Projects : 22mins.
- Applying Quality Management in IT Services : 33mins.