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Managing Difficult Conversations with skill and confidence
How to address difficult situations and manage sensitive issues in the workplace
This Course Includes
udemy
4 (298 reviews )
1h 0m 
english
Online - Self Paced
professional certificate
Udemy
About Managing Difficult Conversations with skill and confidence
Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue.
It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim. This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.
What You Will Learn?
- recognise the most common mistakes we make when having a difficult conversation and know how to avoid them .
- prepare for a difficult conversation .
- employ key communication skills .
- stay calm and defuse emotionally-charged situations .
- look beyond the immediate situation and get to the root of a problem .
- find mutually acceptable and sustainable solutions .
- negotiate effectively and agree a way forward .
- monitor progress and ensure that the problem doesn't recur.