Managing Diverse Teams: Leading Across Cultures

About Managing Diverse Teams: Leading Across Cultures

Course Synopsis

Welcome to our course on managing diverse teams and leading across cultures. In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts. You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader. Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations.

Learning objectives

Develop leadership skills and competencies needed to effectively lead in a global business environment

Develop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)

Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplace

Obtain strategies and practices for minimising the negative effects of implicit bias

Create an action plan for developing CQ capabilities

Gain an understanding of the importance of cultural intelligence in global leadership

Obtain tools and knowledge needed to effectively lead across cultures

Trainer

This course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management.

Who should attend?

This training is essential for all leaders in an organisation, including:

Professionals who work with people from different cultural backgrounds

Leaders responsible for managing diverse teams and promoting inclusivity within their organisations

Business professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgrounds

Educational Approach

Combination of short but informative lectures and quizzes for review

Use of real-world research data and case studies

Prerequisites

No prior professional qualifications are required

Course Content

Overview of Cultural Intelligence (CQ)

Cultural Intelligence (CQ) Characteristics

Cultural Intelligence (CQ) Capabilities

Cultural Value Orientations

Business Case

Global Mindset Framework

Intellectual Capital

Psychological Capital

Social Capital

Implicit Bias

Cost of Implicit Bias

Types of Biases and Implicit Assumptions

Strategies to Mitigate Biases

Organisational & Decision Making Structures

Leader Humility & Discipline

Daily Influences

Developing a CQ Leadership Plan

Developing CQ Capabilities

Executing Your CQ Development Plan