When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
Master Dynamics 365 Cases, KB & Customer Service Hub (CSH)
Learn about Cases, Knowledge Base, Customer Service Hub in Microsoft Dynamics 365 Customer Engagement.
This Course Includes
udemy
1 (137 reviews )
4h 33m 
english
Online - Self Paced
professional certificate
Udemy
About Master Dynamics 365 Cases, KB & Customer Service Hub (CSH)
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Knowledge Base, Cases and Customer Service Hub?
If yes, then this course is for you.
It covers managing Cases, Knowledge Base Articles and Customer Service Hub (formally Interactive Service Hub).
WHY TAKE THIS COURSE?
Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the
primary focus of Microsoft
and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365
.
So, go ahead, enroll in this course to become an expert. Wish you all the very best.
What You Will Learn?
- Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub - Part 1 or MB2-718) .
- Prepare for MB2-718 certification (Part 1/5) by watching videos and practising on Dynamics 365. .
- Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification .
- Be confident to configure Dynamics 365 for Customer Service.