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Mastering Complex Problem-Solving
A Practical Problem-solving Toolkit for Business and IT Professionals with Divergent and Convergent Thinking Methods
This Course Includes
udemy
4.5 (63 reviews )
1h 50m 
english
Online - Self Paced
professional certificate
Udemy
About Mastering Complex Problem-Solving
Tired of projects failing or operations halting due to unexpected problems?
This course equips you with a
step-by-step toolkit
to confidently tackle any complex challenge. Whether you're a project manager, IT professional, or business leader, gain the skills to drive successful outcomes.
Why This Course?
Real-World Application:
Applicable to diverse industries and scenarios.
Systematic Approach:
Structured framework for breaking down complex problems.
Improved Outcomes:
Enhance decision-making, save resources, and reduce stress.
Empowerment:
Develop confidence to address challenges head-on.
What You'll Learn:
Distinguish
between simple, complicated, and complex problems.
Craft
effective problem statements.
Apply
the KandF (KEPNER and FOURIE®) approach.
Utilize
divergent and convergent thinking.
Prioritize
problems to maximize impact.
Identify
root causes to prevent recurrence.
Select
the best solutions with stakeholder buy-in.
Implement
strategies to avoid future problems.
Key Skills You'll Develop:
Divergent and Convergent Thinking:
Generate and narrow down ideas
KEPNER and FOURIE® Approach:
Structured method for root cause analysis
Systematic Questioning:
Gather quality data and promote reasoning
Risk Assessment:
Identify and mitigate potential risks
Course Structure:
1. Course Overview 2. The Problem with Problem-Solving 3. What is a Complex Problem? 4. Principles of Problem Statement 5. Introduction to KandF Problem-Solving 6. How to Prioritize Problems 7. How to Identify the Problem 8. How to Find the Root Cause of the Problem 9. How to Select the Best Solution 10. Learn How to Prevent This from Happening Again 11. Key Takeaways
Is This Course Right for You?
Want to stop projects from going off track?
Aiming to improve decision-making skills and save resources?
Ready to confidently tackle complex challenges?
Enroll now
to master complex problem-solving and gain the skills, tools, and confidence to excel in your career. Let's continue to learn, grow, and lead with purpose. See you in the class! Christine
_Keep learning, keep innovating, and keep adapting!_
_Important Note:_
1.5 Units of Leadership and strategy
_-_
related Continuous Education Points (CEP) / Professional Development Units (PDU) / Continuing Professional Development (CPD)
for certification holders. Don't hesitate to contact me to learn more about how to register your credits.
What You Will Learn?
- Method for solving complex business and IT problems .
- Distinguish between simple, complicated, and complex problems .
- Craft effective problem statements .
- Select the best solutions with stakeholder buy-in .
- Recognize the situations or aspects of a problem you do not know much about it .
- Identify the root cause and the unique characteristics that cause the problem .
- Identify the information sources & stakeholders to provide inputs .
- Gather the relevant background information to serve as the basis for systematic analysis and verification .
- Develop solutions and solve seemingly unsolvable issues .
- Importance of asking the right question to right resources.