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Microsoft Dynamics 365 CRM Complete Fundamentals(2025)
Learn Microsoft Dynamics CRM basics -Sales,Marketing,Customer Service , Microsoft Dynamics 365 Finance & Operations
This Course Includes
udemy
4.7 (39 reviews )
1h 11m 
english
Online - Self Paced
professional certificate
Udemy
About Microsoft Dynamics 365 CRM Complete Fundamentals(2025)
This course is basic introduction of Microsoft Dynamics 365 CRM(customer relationship management). You will learn all the modules introduction Sales,Marketing,Customer Service , Microsoft Dynamics 365 Finance & Operations . You will Learn :
_Microsoft Dynamics 365 CRM Sales Introduction_
1. Why Microsoft Dynamics CRM -Introduction 2. Microsoft Dynamics 365 CRM sales introduction 3. Microsoft Dynamics CRM Sales Lifecycle 4. Microsoft Dynamics 365 CRM Navigation
_Microsoft Dynamics 365 CRM Marketing Introduction_
1. Microsoft Dynamics 365 CRM Marketing introduction 2. Microsoft Dynamics CRM Sales Lifecycle and Navigation 3. Core Marketing Modules in Dynamics 365 CRM 4. What is landing pages in Dynamics 365 CRM marketing
_Microsoft Dynamics 365 CRM Customer Service Introduction_
1. Microsoft Dynamics 365 CRM Customer Service intro 2. Customer Service Lifecycle 3. How to create Cases?
_Microsoft Dynamics 365 CRM Project Service Automation Introduction_
1. Why Project Service Automation ? 2. Project Service Automation Lifecycle 3. Project Service Automation UI Navigation
Microsoft Dynamics 365 Finance & Operations Introduction
1. What is Dynamics 365 Finance & Operations ? 2. Dynamics 365 Finance & Operations Navigation Bonus : Introduction of Microsoft flows and much more. This course definitely helps you to learn basic of Microsoft dynamics 365 CRM all modules . Get complete knowledge on Sales, Marketing, Services, Finance & Operations, and Microsoft Flow. This course is designed for Dynamics 365 CRM BEGINNERS who want to learn basics. Learn HIGH demands skill Microsoft Dynamics 365 CRM step by step. Get basic knowledge on Marketing, Sales, Customer Service, Project Service and Finance, and Operations with flow automation.
What You Will Learn?
- Student will learn all the Dynamics 365 modules intro-Marketing , Sales, Customer Service ,Project Service Automations .
- Learn about Microsoft Dynamics 365 CRM introduction. .
- Learn Lifecyle of Dynamics CRM Marketing ,Sales, Customer Service and Project Service Automations .
- Important terms in Dynamics CRM Sales, Marketing, Customer Services .
- Learn basics of Microsoft Dynamics 365 to become ZERO to HERO.