When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.

RITx logo

RITx: Design Thinking: Empathizing to Understand the Problem

Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.

     0 |
  • Reviews ( 0 )
₹27971

This Course Includes

  • iconedx
  • icon0 (0 reviews )
  • icon6 weeks at 8-12 hours per week
  • iconenglish
  • iconOnline - Self Paced
  • iconcourse
  • iconRITx

About RITx: Design Thinking: Empathizing to Understand the Problem

When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience.

In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs.

Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user's experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem.

You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).

What You Will Learn?

  • Recognize the user’s emotive response to context and circumstance (i.e. products, environments, and services).
  • Understand a holistic approach to problem solving.
  • Plan research activities to gather and analyze data from a user’s viewpoint.
  • Demonstrate an appreciation for creative methods to document user needs and illustrate future solution possibilities.