When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
Sales and CRM Overview
This course is part of Salesforce Sales Operations Professional Certificate
Free
This Course Includes
coursera
4.6 (974 reviews )
21 hours (approximately) 
english
Online - Self Paced
course
Salesforce
About Sales and CRM Overview
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Salesforce
What You Will Learn?
- Explain how CRM works in the context of sales, marketing, and customer service in modern businesses..
- Articulate use cases for how Salesforce can provide value to sales teams..
- Navigate Trailhead, the official learning platform of Salesforce..
- Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud..