SAP FICO Supporting Tickets

About SAP FICO Supporting Tickets

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Description

In this course, one can learn about the below topics

The roles and responsibilities of a SAP FICO Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

Explained the priority of tickets like P1,P2,P3,P4 and P5.

Explained the level of tickets like L1,L2 and L3 based on the criticality.

Few samples are provided for the tickets

Difference between the Criticality and the Priority of the tickets

Handling the tickets based on SLA

Planning the daily activities during Support Projects

Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

Related Function Modules and role of a Functional consultant during Change Requests are explained.

SAP FICO Sample Support Tickets with Solutions

Knowledge about Change Requests and Sample Change Requests with explanation

Details about service level agreement(SLA)

This course not only gives you a thorough insight into how the SAP supporting tickets work but is delivered in such a way that everyone who takes the course will have absolutely no problem in understanding all the topics discussed.