Service Desk Analyst Course for Beginners

About Service Desk Analyst Course for Beginners

This course will teach you to start within the IT field. If you are

new to IT

or preparing for a

job interview

then you are in the right place. The course will assist you to

crack the technical round

, and

up-skill

the current knowledge, and basic understanding of the Service Desk. The course is designed with the real-life example of how to resolve basic IT related issues over the phone or by remote into the machine. The course supports troubleshooting in Level 1 and Level 2. The course is developed by a person who has 6 years of industry experience and who is currently working with the government sector. Therefore, don't stress you are in good hands where you gather all the required materials that are needed to excel in the IT industry. The

Course Consists of

but is not limited to the following: -

MS Outlook

Common Issues (Not Updating, Send/Receive Error, Adding/Removing additional Mailbox)

Active Directory

Understanding

IT Role in

implementing

the

right group policy

to secure accounts

Group Policy Update through CMD

Multi-Screen Display Issues (including Citrix Apps)

General

Application Troubleshooting

( Very Very Important as you will do this in every L1,L2 Job)

Preferred Method for the organization to install the organizational Application (You don't have to use your admin credentials for installation)