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Technical Support (IT) Case Studies and Capstone
This course is part of IBM IT Support Professional Certificate
Free
This Course Includes
coursera
4.8 (125 reviews )
10 hours (approximately) 
english
Online - Self Paced
course
IBM
About Technical Support (IT) Case Studies and Capstone
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from IBM
What You Will Learn?
- Describe processes and information related to IT Fundamentals in the context of providing technical support..
- Demonstrate systematic and effective troubleshooting and problem-solving skills..
- Use diagnostic tools and tracking systems to solve and log customer issues..
- Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills..