When you enroll through our links, we may earn a small commission—at no extra cost to you. This helps keep our platform free and inspires us to add more value.
QueensX: Strategic Account Management
Learn the sought-after skills required to effectively maintain, retain and grow existing enterprise partnerships and customers.
This Course Includes
edx
3.8 (6 reviews )
6 weeks at 4-6 hours per week
english
Online - Self Paced
course
QueensX
About QueensX: Strategic Account Management
Strategic Account Management will examine a major challenge of sales teams - how to maintain your customer relationships in a competitive marketplace and how to grow their business with you.
In this course you will learn the sales processes, frameworks and skill sets utilized by top sales organizations in managing channel partnerships with retailers and resellers. Further you will learn how to implement a sales strategy to meet customer needs and increase customer satisfaction. You will be challenged to demonstrate your account management skills covering the range from customer service, customer success and to key account management.
This course is all about preparing you as a strategic account manager to build newly formed client relationships into long-term accounts to meet long-term goals of both client and the organization.
What You Will Learn?
- Appreciate the components of common channel partnerships and reseller agreements..
- Develop an annual strategic plan for maintaining and growing business with a channel partner and reseller..
- Understand the common reasons for relationship friction and the risk of churn..
- Execute a framework for handling the most common issues that arise in a channel or reseller partnership..
- Appreciate how sellers structure their organization to manage customer accounts.
- Compare and contrast the roles of customer service with customer success management with account management and key account management.
- Execute a framework for handing the most common issues that arise in strategic account management involving enterprise accounts..