Is State-Bank-of-India: Engagement Banking beginner friendly?

Yes, this course is designed for beginners. It covers foundational concepts and requires no prior advanced knowledge in the subject area.

How long does it take to complete State-Bank-of-India: Engagement Banking?

The total duration of the course is approximately 3 weeks. Since it is generally self-paced, completion time depends entirely on your learning schedule and availability.

Is this course more theory-focused or project-focused?

This course provides a strong mix of conceptual theory and practical application to ensure a comprehensive understanding of the subject matter.

Do I get a certificate after completing State-Bank-of-India: Engagement Banking?

Yes, a certificate of completion is included, which you can add to your professional profile or resume to showcase your newly acquired skills.

Business & Management

State-Bank-of-India: Engagement Banking

Name: State-Bank-of-India: Engagement Banking
Price: 12367 INR
Availability: InStock

The course aims to equip practitioners in banking and finance with concepts and insights into Engagement Banking.

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₹33,026

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Course Insight

Suitable for beginner learners. This course serves as an entry point into Business & Management, building foundational knowledge before moving on to advanced frameworks or specialized paths.

Beginner FriendlyCertification IncludedSelf-Paced Learning

SKILLS TO
MASTER

Business & Management Basics

Fundamental principles and concepts

Practical Application

Real-world project implementation

Best Practices

Industry standard workflows and guidelines

Problem Solving

Core Concepts

Implementation

Workflow Integration

Optimization

Careers:Relevant for professionals pursuing roles within Business & Management.

Quick Facts

3 weeks

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What You’ll Learn

Banking has witnessed lot many changes during the last two decades and beyond the visualization of many bankers. The convergence of technology in banking is continuously proving to be a great enabler and a simultaneous disruptor. The digitalization of banking processes and services has induced changes in the fundamental ways in which banking is conducted. Digital reach has helped in the expansion of banking to hitherto underbanked population segments.

While customer-centricity is the central concept, the ways and means to translate customer-centricity into real customer appreciation are looming large in the minds of many bankers.

In the above backdrop of digital convergence of banking and customer-centricity, the concept of Engagement Banking started emerging on the horizon. Engagement Banking is the customer centricity manifested at the level of customer-centric digital experience.

The current course is intended to unravel the concept of engagement banking, the need to break free from the legacy approaches and reinvent the various Business operations models to match the evolving needs of today’s customers and enhance their experiences.

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Outcomes

Technological convergence in Banking and emergence of digital banking..
Understanding Customer Centricity and Omnichannel enablement in Banking.
Understanding the digital behaviour of customers and their evolving needs.
Understanding causative factors for shift in traditional banks approach from brick to click .
Various technological aspects involving banking platforms, AI&ML, Analytics, NLP etc bridging the gap between the bank processes and customer experiences leading to better engagement..
Engagement Banking – A game-changer- weighing the pros and cons in optimizing experiences across all channels.