State-Bank-of-India: Influence Essentials for Leadership and Marketing

Influence plays an important role in nurturing human thoughts, ideas, and concepts. As children, we are influenced by our parents, teachers, and friends. As we grow up, peer influence and other external influences play an important role in our decision making.

While influencing or being influenced is a natural phenomenon, scientific analysis and methodical application can help in shaping human behaviour. Influence is not just about the gift of the gab or talking to people, it is about taking charge and making people see, understand, and agree with one’s perspective. Influence is also about understanding the way various aspects must come together to appeal to the other person’s views & emotions. Interestingly, unlike our attempt to control, our attempt to influence may not require our conscious intent, as we influence easily by being who we are, saying what we say, and doing what we do and leading by example.

This course delineates the concept, significance, and approach to influence along with the methods, techniques, and skills of influencing for sustainable organizational success. It provides an understanding of the difference between “Power” and “Influence” and discusses various facets of influence, types of influence, consumer psychology, and how to understand and apply influence and persuasion to manage organisations and affect customer behaviour.

Thus, create a mindset that the “ability to influence” is so much more important and satisfying than the “ability to control”.

Topics Covered

* Meaning, concept, and significance of Influence

* Types and stages of Influence

* Techniques and skills associated with the process of Influence

* Customer decision-making process

* Impact of influence on the customer decision-making process

* Influencer Marketing, Concept and Types

* Role of Influencer Marketing in business