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Reports, Dashboards, and Customer Success in Salesforce
This course is part of Salesforce Sales Operations Professional Certificate
Free
This Course Includes
coursera
4.6 (151 reviews )
30 hours (approximately) 
english
Online - Self Paced
course
Salesforce
About Reports, Dashboards, and Customer Success in Salesforce
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Salesforce
What You Will Learn?
- Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud..
- Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process..
- Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives..