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Digital Marketing and Customer Engagement
Professional Certificate programs are series of courses designed by industry leaders and top universities to build and enhance critical professional skills needed to succeed in todays most in-demand fields.
Free
This Course Includes
edx
0 (0 reviews )
2 months at 5 - 8 hours per week
english
Online - Self Paced
professional certificate
Tecnoligico de Monterrey
About Digital Marketing and Customer Engagement
TecdeMonterreyX's Digital Marketing and Customer Engagement Professional Certificate
Digital Commerce Reinventing Business Models
Digital Marketing and Data Driven Analytics
Job Outlook
What You Will Learn?
- Tools and techniques to engage users throughout their customer journey..
- How to support customers and build customer satisfaction and loyalty by developing a win-win relationship to better serve and retain them..
- Segment strategies that can include sales, acquisition, ecommerce, product education, product use, customer service, and help desk alignment..
- Analyze all the digital channels a customer interacts with within your business or organization, and how to communicate in an effective way..
- Understand all the digital touchpoints your customer has with your brand, including email, social media, and your website..